前期服务较好，但后期存在一些问题:一是重复扣费，本人用车过程中已交停车费，且保留了消费记录证明并告知租车公司，但租车公司仍重复扣除停车费和手续费；二是超期非法扣费，客服之前答复相关费用会在还车一周内从押金中扣除，本人还车5天后押金退回账户后，在未通知本人情况下在还车15天后又直接从信用卡扣费；三是对客户所反映问题不理会、不解决，在本人将上述重复、超期、非法扣费问题按公司要求，以邮件形式反馈后，但迟迟等不到意见反馈和解决措施，只是一味让客户等通知，根本不把客户需求放在心上。
The service was good in the early stage, but there were some problems in the later period:
firstly, repeated deductions. I had paid the parking fee during the use of the car, and kept the consumption record proof and informed the car rental company, but the car rental company still repeatedly deducted parking fees and handling fees;
secondly , illegal overdue deductions. Customer service previously replied that the relevant fees would be deducted from the deposit within a week of returning the car. After 5 days since I returned the car ,the deposit was returned to my account,but after 15days, without noticing me,the fee was directly deducted from my credit card ;
thirdly, ignore and not solve the problems reported by customers. After I reported the above problems of duplication, overdue fees, and illegal deductions, in the form of emails according to the company\\\'s requirements, untiI now I still have not received any feedback and solutions, and just asking me to wait for notifications , absolutly not taking customer\\\'s needs to heart at all.
